Refund & Cancellation Policy
How refunds and cancellations work at DBM Panel.
Last updated: October 2026
We want every order to be fair and transparent. Since all our services are digital and delivered online, cancellations and refunds are handled differently from physical goods. This policy explains exactly when and how you get your money back.
Good to know: Refunds for failed or cancelled orders are credited back to your account wallet automatically, usually instantly — no need to ask.
2. Failed & Cancelled Orders (Automatic Refund)
- If an order fails completely and cannot be delivered, 100% of the amount is refunded to your wallet automatically.
- If an order is cancelled (by you or by us), the amount for undelivered quantity is refunded to your wallet automatically.
- If an order is partially delivered, you are refunded pro-rata for the undelivered portion only.
- The refund reflects in your wallet balance and order history immediately after processing.
3. Refund to Original Payment Method
Where a payment was made but your wallet was not credited (payment debited, order not created) or a duplicate payment was made, you can request a refund to the original payment source:
- Raise a support ticket or email us with: payment reference/UTR, amount, date and registered email.
- Refund is initiated after verification with our payment gateway partner.
- Crediting typically takes 5–7 business days, depending on your bank.
4. Wallet Balance & Account Closure
- Wallet balance from deposits is intended for purchasing services on the Platform.
- If you close your account and have an unused deposit balance, you may request a refund of the unspent deposited amount, which is processed after verification within 7–10 business days.
- Bonuses, credits and promotional balances are not refundable.
- Referral earnings are withdrawable as per the withdrawal rules shown in the Referral section of your account.
5. When a Refund Is Not Applicable
| Situation |
Refund? |
Reason |
| Order completed successfully |
No |
Service was delivered as ordered |
| Wrong target details provided |
No |
Order executed as submitted by you |
| Account banned for Terms violation |
Case by case |
Pending fraudulent or abusive activity |
| Change of mind after start |
No |
Automated delivery already in progress |
| Payment debited, wallet not credited |
Yes |
Reconciled and refunded to source |
| Failed / cancelled / partial order |
Yes |
Automatic wallet credit |
- An order can be cancelled from the order page only before it starts.
- Once delivery has started, the order cannot be cancelled because the service is already in progress.
- We may cancel orders that violate our Terms, appear fraudulent, or cannot be fulfilled by our providers — in which case you are refunded as above.
Please contact us before initiating a chargeback with your bank. Most issues (failed delivery, missing wallet credit) are resolved quickly through support. Unwarranted chargebacks may lead to account suspension while the dispute is reviewed.
8. How to Request a Refund
- Go to Support and raise a ticket (or email us).
- Include your order ID or payment reference, amount and a short description.
- Our team verifies and processes eligible refunds — wallet refunds are usually instant, bank refunds within 5–7 business days.