Privacy Policy
Your trust matters. Here is how DBM Panel collects, uses and protects your information.
Last updated: October 2026
1. Information We Collect
- Account Information: username, email address, password (stored only in encrypted form) and profile details you provide.
- Transaction Information: wallet balance, order history, payments made, refunds and withdrawal requests.
- Support Information: messages, attachments and details you share while raising tickets.
- Technical Information: IP address, browser type, device information and pages visited, collected automatically for security and analytics.
2. How We Use Your Information
- To create and manage your account and provide our services.
- To process orders, payments, refunds and withdrawal requests.
- To provide customer support and respond to your queries.
- To detect, prevent and act against fraud, abuse and unauthorised access.
- To improve the Platform, features and user experience.
- To comply with legal obligations and enforce our Terms & Conditions.
Payments on DBM Panel are handled by regulated third-party payment gateway partners. We never collect, receive or store your card number, CVV, UPI PIN or net-banking credentials at any point.
Our payment partner receives the payment details required to complete the transaction and is responsible for processing them under its own privacy policy and applicable regulations.
We only store the payment reference, amount, status and timestamp needed for reconciliation and support.
We use cookies for essential operations, security, preferences and referral tracking. For full details, please read our Cookie Policy.
We do not sell, rent or trade your personal information. We share data only with:
- Payment Gateway Partners: to process payments and refunds.
- Service Providers: hosting, analytics and delivery partners who process data on our instructions.
- Legal Authorities: when required by law, regulation or valid legal process.
We retain account and transaction records for as long as your account is active and thereafter as required for legal, tax, accounting and dispute-resolution purposes. You may request deletion of your account, subject to mandatory record-keeping requirements.
- Passwords are stored in encrypted (hashed) form and are never visible to us.
- Data in transit is protected using HTTPS/TLS encryption.
- Access to systems is restricted, monitored and audited.
- We continuously review our practices to protect your information.
No method of transmission over the Internet is 100% secure; if you believe your account has been compromised, contact us immediately.
- Access: request a copy of the information we hold about you.
- Correction: update inaccurate or incomplete information from your profile.
- Deletion: request account closure and deletion of personal data, where not legally required to be retained.
- Withdraw Consent: opt out of non-essential communications anytime.
To exercise any right, raise a support ticket or email us — we respond within a reasonable period.
The Platform is intended for users aged 18 and above. We do not knowingly collect information from minors. If you believe a minor has provided us information, please contact us for removal.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the revised policy.